Why can’t I update a record?
When viewing an Item record, you can click the Update button on the to the top right of the screen to edit the record.
If the Update button is not visible, this could be because the record is currently locked by another cataloguer at your organisation, you have outstanding tasks, you do not have the relevant user permission switched on, or you are working with a smaller device or screen size.
Record is locked
If another cataloguer is currently updating an Item record, this record will display as 'locked' for other cataloguers until it is saved. When a record is locked, this is indicated by an padlock icon in place of where the Update button would normally appear.
You can identify who is currently editing the record by hovering over the padlock icon. This will also let you know when the cataloguer was last working with the record. This record cannot be edited until the last person working on it saves the record.
Note: Only users with the appropriate cataloguer permissions are able to unlock records. Resolving incomplete tasks
If you are already editing an existing Item record, and you exit the view of the Item or close your browser without clicking either cancel or save, the VC CMS will prompt you to finish editing the record before you are able to update other Item records.
These prompts can be found on the Dashboard in the ‘To do’ tile, while viewing the catalogue in place of the New record button, or while viewing a different Item record by padlock icon in place of where the Update button would normally appear. Hovering over the padlock in this view will let you know that you are already editing another record.
Alternatively, you will not see the Update button if you do not have the user permission associated with updating records switched on. To resolve this, make sure that you have permission to Update records. You may need to work with someone from your organisation who has permissions associated with managing VC members switched on.
Check out this article to learn how to modify member permissions. Working on a smaller device or screen size
If you are working on a smaller device, such as a tablet, or smartphone, or if you have reduced your browser view to a smaller screen size, you may not see the Update record button. This is because the CMS will maximise space for your collection or Item record view by using icons instead of this button once the screen reduces to a certain size.
In this instance, the Update record button will display as a 'Pen icon' in the top right corner:
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