Why can't I add a new record?

If the New Record icon is not responding to clicks, there are two reasons you may be unable to add a new item: permissions and unsaved activities. 

Make sure that you have permission to Add and Edit item records.

Check out this article to learn how to modify member permissions. 

If you are allowed to add records but still get no response from the button, you may have an unsaved record that you need to attend to first. You will see a red bell in the top-right corner of the screen. 

Click the bell and follow the prompts to resolve the action. Often this will mean cancelling or saving a draft record before proceeding with a new record.

Still have questions? Leave a comment.

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