Why can't I add a new record?

Why can't I add a new record?

When viewing your organisation’s catalogue, you can click the New record button on the left of the screen to create a new object, artwork, publication or archive record. 


If the New record button is not visible on the left of your screen when viewing the catalogue, this could be because you have outstanding incomplete tasks, or because you do not have the relevant user permission switched on. 


Resolving incomplete tasks 

If you are editing a record and you exit it without clicking either cancel or save, the CMS will prompt you to finish editing the record before you are able to create a new record. This prompt can be found on the Dashboard in the ‘To do’ tile, or if you are working in the catalogue, the prompt to finish editing the record will appear in place of the New record button. 






User permissions  

Alternatively, you will not see the New record button if you do not have the user permission associated with adding records switched on. To resolve this, make sure that you have permission to Add records. You may need to work with someone from your organisation who has permissions associated with managing VC members switched on. 

Check out this article to learn how to modify member permissions. 

Still have questions? Submit a Helpdesk ticket.

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